Order Mineral Specimens

Ordering Mineral Specimens

Looking to buy a find mineral specimen you’ve seen on iRocks.com?

Click the “Submit Order Inquiry” button located on the specific specimen page. This automatically sends us an order with information on that mineral specimen and any contact information you’ve provided! You’ll also receive an e-mail confirmation with details on the specimen so you know we have received your message.

If you have found pieces online that you would like to order, we are happy to arrange safe and reliable shipping or allow you to come by the gallery to pick up your specimens personally if you are in the area. To inquire about a piece, please click on the “Submit Order Inquiry” button on the specimen page and fill out the simple form.

If you have a complicated question or would like to ask questions for multiple pieces, please send us an e-mail at orders@iRocks.com with the inventory numbers and item descriptions, and we will get back to you as soon as possible confirming availability.

Once availability is confirmed and you provide a shipping address, we will contact you with a shipping estimate and arrange payment.

Payment Options

Shipping

Return Policy

Trade-ins and Buy-Backs

Size Classifications

Payment Options

The Arkenstone accepts all major credit cards, PayPal, and checks.
Credit Cards: Help us keep your information safe! Please do not send credit card details via e-mail. Once an invoice is issued, you will receive an e-mail with a payment link to a secure online credit card process.
PayPal: We are happy to accept PayPal payments. These can be handled on an individual basis at the time of purchasing.
Checks: The Arkenstone accepts personal checks from known and trusted buyers. Once checks clear, items will be cleared for shipping. You can mail checks to:
The Arkenstone
PO Box 830460
Richardson, TX 75083

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Shipping

Domestic Shipping
Shipping within the US is via insured US Priority Mail unless otherwise specified. To help customers save on shipping costs, we calculate rates on a per-order basis. Shipping rates vary based on destination and weight, but for single small specimens, shipping generally is between $12-20 depending on destination and item value. We ship signature required unless other arrangements are made. Heavier specimens or packages will incur higher charges depending on weight and size.

We are also happy to work with you if you would prefer FedEx or Express Mail.

International Shipping
For orders under $500, international shipping is done by First Class unless otherwise requested. We cannot be responsible for delay, loss, or damage en route.

For orders over $500, international shipping is done via FedEx or international priority mail. FedEx packages typically clear customs and are delivered easily within 2-4 days and courier service agents are on hand in customs to ensure that mineral specimens are not stolen or lost if a package is opened. We recommend this service as it is well worth the premium. If you prefer international priority mail, expect delivery 6-10 business days after payment clears.

We assume responsibility for loss or damage en route for couriered, tracked shipments only, but not for First Class (Airmail).  If concerned about tracking and safety, we encourage customers to pay the extra cost for FedEx shipping.

Note: If you live in England/Singapore, please strongly consider FedEx as these countries tend to experience the greatest number of delays and theft.

Return Policy

iRocks.com Gallery Return Policy
If you receive a specimen and it is not the right fit for your collection, we’re happy to work with you on returns. Please contact us first within 14 days of receiving your specimen so we know to expect a return. We will refund less shipping costs in the same method as your initial payment, or we can keep credit on file for future purchases.
MineralAuctions.com Return Policy
Due to the nature of auctions, returns will be accepted only on items that were, for some reason, not described accurately. In that case, we will cover the return shipping cost, with apologies. Bidding on items is considered a binding purchase. Please be sure you want the item before bidding on it.

Trade-ins and Buy-Backs

A collector’s tastes change and mature over time, so we want to help you always have the collection you want. Therefore, we will always take back a lesser specimen of the same species in trade against a more expensive specimen of the same species.

There are particular items that we are always happy to reacquire if they are exceptional or “hot” in the marketplace, but circumstances might not always allow us to buy back pieces. However, should you wish to part with a specimen you purchased from us, please let us know as we may have had another customer in line for it to begin with, and therefore be able to buy it back from you or give credit for the return. The Arkenstone prides itself on cooperating with collectors to help with conveniently upgrading or modifying collections.

Size Classifications

Many collectors choose to focus on a certain size of mineral. While the size classifications can vary a bit based on gut feeling, we generally stick with the following:

Thumbnail – Maximum 3.0 cm

Toenail – A “gut feeling” but often overlaps between a large thumbnail and a small miniature

Miniature – Maximum 5.0 cm

Small Cabinet – Maximum 9.4 cm

Cabinet – Maximum 18.0 cm

Large Cabinet – Over 18.0 cm